Cancellation/Return/Refund Policy
We have a 30-day return policy, which means you have thirty (30) days from the date your item was shipped to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
There is a 30% restocking fee charged for all returned items UNLESS it is caused by an error on our part at which time the fee will be waived.
Once an order is placed online or over the phone it is subject to a 30% cancelation fee after 24 hours. This does not apply to cancelations due to back ordered or unavailable parts.
All returns must be sent via pre-paid postage. No refunds will be made on shipping or handling charges unless it is an error made on the part of Automobile Atlanta at which time we will issue you a return postage paid label.
Exceptions / non-returnable items
We will NOT accept ANY returns on:
· Electrical parts/components new or used.
· Any (G)enuine parts (part numbers prefixed with a G)
· Parts that were the result of a special order or customized application.
· Sale items or gift cards
Please note: All returns will need to be sent to the following address:
Automobile Atlanta
505 S. Marietta Parkway
Marietta, GA. 30060
Attention: Returns
Damages and Issues
Please inspect your order upon reception and contact us immediately at: customerservice@autoatlanta.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Core Charge item returns
All core items must be returned to Auto Atlanta within 90 days from purchase. Core items should be returned with a copy of the original invoice with the core part noted. Upon inspection, all useable/rebuildable core items will be noted and the original core charge will be refunded within 10 Business Days.
Please note: All Core Returns will need to be sent to the following address:
Automobile Atlanta
505 S. Marietta Parkway
Marietta, GA. 30060
Attention: Core return
Exchanges
The fastest way to ensure you get what you want is to return the item you have (see Return policy above), and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days since we have received your return (noting shipping delays can occur), please contact us at: customerservice@autoatlanta.com.
For any questions or concerns, please contact us at: customerservice@autoatlanta.com.
Thank you for your business!
